We accept payment by most major credit and debit cards including American Express, ShopPay, PayPal, Clearpay and Klarna.

From checkout, you will be taken to our secure payment provider Shopify or Clearpay, Paypal or Klarna. 

All transactions are secure and encrypted. We never store your credit card information. To learn more, view our privacy policy.

You have to agree to our terms and conditions before placing an order.

Firstly please check your spam or junk folder.

In the case of payments made but where Winternational has not received an order or payment, there are security settings in our checkout process ensuring payment are declined where security checks fail. This is to protect us as well as all our customers from fraud. 

Even if your bank is willing to approve the transaction, we won't honour the transaction if we are informed security checks failed.

If your bank has already approved the transaction and our bank is declining it, you may see a temporary approval from your bank. This is not a payment to us, and your bank should be able to confirm this for you. The approval will fail in a short time and the funds visible again in your account. The time this takes varies from bank to bank.

In summary, your bank has said this transaction is OK, our payment system said, no it's not (based upon a set of rules in place to protect us, their customer), so the payment was not taken. You are seeing your bank's approval, not a payment. 

Please email lookgood@winternational.co.uk with your order number/garment name and photographs of the item illustrating the fault.

In accordance with our terms and conditions and current UK legislation, where an item is within 6 months of purchase and a repair is possible, a repair will be carried out and the item returned to you. 

Please be aware items which have been damaged as a result of normal wear and tear, by accident, by poor unpacking, or your own misuse, will not be considered faulty. This does not affect your statutory rights.

You can also read our terms and conditions for more info. 

Visit our return page  to complete the form within 7 days of receiving your order and tell us what you wish to return from your order.

You then have a further 7 days to get the item back to us. 

We do not accept late returns. 

To make a return, we'll email you a unique returns number and send you shipping labels by email for a DHL Express drop off. 

You will need to be able to print shipping labels and a returns form.

Returns in the UK cost £5. This is deducted from your refund. 

International returns are charged at £30/ or currency equivalent, which is deducted from your refund.

Returns charges are your contribution to the return. It costs us way more than this. This means the shipping, customs documentation (if needed) and insurance is all taken care of.

Refunds are processed via the original payment method typically within 2 days of receiving the item back, once item/s are checked over and signed for by Winternational staff.

It can take 5-10 working days for your bank or credit card company to process the refund. 

International orders may only be returned from the country to which they were originally delivered or from within the UK. 

Sunscreens and make-up items are non-returnable, sorry. This is to maintain hygiene standards. 

Shipping charges are non-refundable except in the case of a proven fault with the item purchased. 

It's very important that you follow ALL our returns policies to ensure that duties and taxes are not raised on returning items.

We arrange the returns shipping and insurance for you. This service costs £30/your currency equivalent and is deducted from your refund.

Returns are only accepted from the country to which they were originally delivered or from within the UK. 

Please see our RETURNS page for full step-by-step advice.

Please place a new order - it's the best and most efficient way to receive the replacement item.

We don't have a free exchange policy as we're so busy during the ski season that  we may sell out of the item before we receive back the original order.

Please see our returns page and also please read our terms and conditions.

Very!

We use DHL for all our shipments in UK and RoW (except for UK Saturday deliveries which are made by Royal Mail Special Delivery). Please visit the Delivery Details page for more information. 

UK
Express (next day) for orders placed before noon.

Standard (3-5 day) options via DHL.

Saturday deliveries are possible via Royal Mail Special Delivery. Please select this option at checkout. 

EU/USA/Rest of World
Both standard and express options via DHL.

Items shipped outside the UK may be subject to customs charges and import duties and customs checks. 

We provide all relevant information for legal and safe shipment of your goods.

Winternational is not responsible for customs charges or import taxes or handling charges or delays due to parcels clearing customs. You agree to pay any customs charges, import taxes and/or duties when you accept our terms and conditions when placing your order.

DHL will contact you if there are customs/import duties or taxes due. If customs charges are raised, delivery won't be made until this payment has been received.

DHL act as an intermediary for your government's customs and imports departments. DHL will transfer your payment to your government and then deliver your goods. 

See our terms and conditions. 

If you are visiting the Winternational website from outside the UK, all prices are shown without UK tax of 20%.

If you are visiting the Winternational website from inside the UK and want delivery outside the UK then the UK VAT will be deducted at the checkout. 

You may have to pay taxes and duty charges when items are shipped outside the UK. These are raised by your government and our courier will contact you to take payment prior to delivery. 

Please respond to any query from our courier relating to your delivery as quickly as possible to expedite the clearance process.

There may be a slight delay delivering your order due customs checks. 

We always provide all information necessary for your garment/s to clear customs but further information about you may be required. 

Please note we will NOT undervalue any product.

Order by 12 noon for same day dispatch for next day orders to the UK and express items for EU and RoW.

Typically, goods are despatched within 24 hours of order. Orders received over weekends and bank holiday periods, including Christmas, are processed for despatch on the next working day.

Please read our terms and conditions prior to purchasing.

Yes we do! Woohoo! 

The USA is our second largest market and we ship there daily.

Your item will be carefully packed so it arrives with you via our courier DHL in perfect condition.

Make sure you open your parcel carefully please. 

We supply tracking information in your shipping confirmation email so you can track your order.

Your ski wear is valuable so please make sure there is someone at the delivery address to sign for it.

If you allow DHL or any courier to leave your parcel at your property without it being signed for, it is at your own risk. 

If no one is available at the delivery address and you didn't give permission for the parcel to be left in a safe place, DHL will leave a calling card with collection or redelivery details.

Occasionally DHL will deliver to an address nearby. For example they may deliver to a neighbour. On the DHL tracking portal you'll see more specific details. 

We subsidise all post and packaging and shipping is CO2 neutral too!

All our packaging is recyclable. We're trying to save the snowflake! Please reuse or recycle the packaging wherever you can, thank you.

We try to give the most size info we can. If an item is small or large for size we'll state this in the description beside the photos. 

We sell in UK sizes so please check our size charts for more information.

We are always happy to help with sizing and styling advice though - just send an email to lookgood@winternational.co.uk.

Call us on +( 44)1635019537 or send email lookgood@winternational.co.uk and our small knowledgeable team will help.

All staff have had size and style training and we have excellent feedback on the quality of our suggestions.

Size information is included in the product description - especially where an item is small or large for size.

Please see our size chart before ordering.

Winternational respects there are a range of opinions as to the use of real fur.

All our ski jackets look great without fur. Any time you prefer to buy an item without fur (if it's not available on the website) please email us and we will happily arrange this for you.

The fur our suppliers use is nearly all from Saga Furs of Finland and all are sustainably and ethically sourced. Animal welfare and humane treatment is important to us and all the designers we stock. 

Fur is a by-product of animal farming, in a similar way to meat production for human or animal consumption, shoe or handbag leather or shearling. Animals whose fur is used for clothing are also used for many other products, including protecting and waterproofing leather, in the global cosmetic industry, in the production of pet food, bio-fuels and organic fertilisers. 

Fur is regarded by some as far more sustainable than chemically produced fake fur. Fake fur is now being found in landfills and in the ocean as it can take up to 500 years to biodegrade. Real fur starts the degrading process within 7 days and is fully degraded within 2 years. 

Fur is a natural product.

Colour and fullness may differ slightly from items in photographs and from garment to garment.

Fur is a natural product and so each piece is slightly different. Some of the fur we sell may have been colour treated and we don't recommend wearing it in rain.

Fur should be removed carefully before garments are laundered or dry cleaned. 

Please undo each popper/snap/stud carefully and individually - not by ripping the fur hood/trim off like a plaster. 

Fur can be cleaned by specialist fur/leather companies. Winternational takes no responsibility for any specialist cleaning services you may choose to purchase.

You can read up on how to take care of your ski wear here. 

Please follow the care advice in the garment. Most product descriptions on our website carry simple laundry/specialist cleaning instructions.

You can read more about taking care of your ski wear on our blog post here. 

We're proud to say that looked after well, most ski wear lasts for years. Staff here have Winternational.co.uk ski wear dating back to our first season in 2006 and it's still looking beautiful.

Please don't wear your ski wear in heavy rain. Ski wear is made for snow and cold weather conditions. 

Please do not put your damp garment in a plastic bag. Dry carefully before storage. 

You can store your ski wear in a garment bag like this one. 

We recommend hanging your ski jacket after laundering on a wide shouldered hanger. This allows the insulation and/or down to aerate again. 

Most ski wear is not suitable for tumble driers so check the care label.

Over time, you may wish to reproof your garment/s. Such products are a wonderful way of making your ski wear last longer and for caring for your ski wear properly.

Winternational.co.uk takes no responsibility for reproofing/laundry/specialist cleaning instructions. Any laundering/specialist cleaning is done at your own risk.

Leather

• Use a shoe brush with soft bristles to get out any dirt in the stitching whilst the boots are dry. 
• Use a soft damp cotton cloth and mild soap diluted with water to remove any dirt. 
• You can apply a leather conditioner to your boots which will help with the cleaning process and soften your boots a bit.
• After cleaning and drying, you should apply a wax or polish to any patent leather to protect from future dirt plus help to waterproof the leather. 

Suede

• Only use a clean soft suede brush to clean suede.
• It's vital to brush in the same direction. Failure to do this may result in discolouration of your boots. 
• Finish with a spray especially formulated for suede leather and intended for protection against water and stains.  
• If there is a deep stain or ingrained dirt, Inuikii recommends you seek the advice of a professional who works with suede. 
• Regular brushing with a clean soft suede brush can extend the life of your suede boots. 

Sole

• The simplest way to clean the rubber sole is with a magic eraser sponge.
• First brush any dried dirt off with a toothbrush (an old one is best!)
• If there is still dirt present, wet the eraser sponge with a drop of water and rub just on the sloe of the boot. 
• Or you can try a bit of handsoap and a clean soft cloth. 
• After cleaning the sole with your preferred products, remove any excess moisture with a clean damp towel and leave footwear to dry. 

Here's an article we wrote about taking care of all your ski wear.

No sorry, only one discount code (including Loyalty Points Discount Codes) may be used at any one time. Please in put your discount code at checkout. 

If you're buying our ski wear as a gift and need styling/sizing advice please contact us - we love to help.

If you're buying a gift in advance and need an extension on the returns policy, please advise in the comment section at checkout or email us with your order number at the time you place your order.

If we offer an extension, this will be given in writing with easy to understand dates and instructions. 

If items are returned outside the returns period, store credit will be given as refund.

Winternational.co.uk has a 256-SSL certificate to ensure a secure encrypted connection, and it is certified Level 1 PCI DSS compliant - the highest level of security certification.

All payments are secure, and you can also purchase via PayPal for additional peace of mind should you wish to do so.

Additionally our website is continuously scanned for any viruses, malware or other nasty things. 

If you prefer, just give us a call and we can take your order over the phone! We are real people, just like you and we care about your security.

Please email lookgood@winternational.co.uk and we will do our best to help you.