FAQs

 

HOW DO I BUY MY SKI WEAR?

Find the item you wish to purchase, check it is available in your size, click add to basket and then unless you want to continue shopping, you can go straight to checkout. At checkout we offer a wide range of payment options including all the usual cards, plus Amex and PayPal.
Top tip - don't delay your purchase - we sell out of nearly everything by February half term and some items much earlier.

WHAT SIZE SHOULD I BUY?

Size charts are found right next to product photos in the detailed product description. 

We sell garments in UK sizes.

If there is a size issue with the garment, we will try to put this in the description.

We are happy to talk through your sizing concerns either by email or phone. We want you to have the perfect ski outfit!

Brands EMMEGI and FUSALP make quite small for size. SPORTALM KITZBUHEL and GOLDBERGH make their garments very fairly sized. Of course, we are all individuals and everyone's shape is just that little bit different which is why we urge you to contact us if you have sizing queries. 

HOW DO I PAY?

From checkout, you will be taken to our secure payment provider, STRIPE.

All prices are in £ sterling.

We accept payment by most major credit and debit cards including American Express and PayPal. 

All transactions are secure and encrypted, and we never store your credit card information. To learn more, please view our privacy policy.

Payment is taken once we have established that we can fulfil your order, performed rigorous security checks, established stock availability and arranged despatch of your goods. We do not charge your credit or debit card until we have completed these checks.

By placing an order, you agree to our terms and conditions.

WHAT DETAILS DO YOU NEED?

Please give us your name, email address and telephone number.

Then supply your credit/debit card registered address for payment purposes. This must be exact to pass our security checks.

Next provide a shipping address if you wish. There must be a someone to sign for the parcel at the delivery address though.

HOW LONG DOES DELIVERY TAKE?

We aim to deliver to all UK destinations within 5 working days from receipt of order. But you can choose Express Delivery (place orders before 2pm Monday to Thursday, and 11.15am Saturdays) to get next day delivery in the UK.

For UK Saturday Guaranteed Deliveries (not available to Highlands and Islands) please choose and pay for this option at checkout and order before 3.30pm on Friday. 

We aim to deliver to all EU countries within 7 working days from receipt of order, but often this is much less and is typically 2-4 working days. You can choose our express option too.

We aim to deliver to Rest of the World (RoW) within 10 working days from receipt of order, but often this is much less and typically is 5 working days. We also offer an express service too.

Items shipped outside of the UK and EU are sometimes subject to delays as they process through customs. This is entirely normal for imported items.

Winternational is not responsible for this delay nor for any charges which may arise as a result of local handling charges or customs/import duties. If levied, these are payable locally by the recipient on or before delivery. 

Typically, goods are despatched within 24 hours of order. Orders received over weekends and bank holiday periods, including Christmas, are processed for despatch on the next working day.

Please see our Delivery Details page and Returns pages for more information.

You can read through our terms and conditions too - we always advise customers do this before they buy.

TELL ME ABOUT YOUR POST AND PACKAGING.

Shipping is expensive if you use reliable, fully insured and tracked services. WE DO! Plus ski wear is not the size of a bikini!

Our couriers won't leave your beautiful ski wear somewhere unsafe. If no one is available at the address you supplied to sign for the parcel, a calling card will be left detailing collection/redelivery options. It's important that your designer ski wear is treated with care every step of the way and that is what our couriers do - no parcels left in the rain, or on a doorstep. Delivered to you with care, courtesy and a smile. 

We always supply tracking information too so you can follow the arrival of your fab new ski outfit. This will be emailed to you with your despatch confirmation.

We subsidise nearly all post and packaging by at least 50%. Luxury ski wear and fur are not cheap to ship or insure and we are not selling in huge quantities.

By the way, all our packaging is recyclable. We're trying to save the snowflake! Please recycle wherever you can, thanks.

BRANDS

EMMEGI (pronounced Em-meh-jee) make ski jackets figure hugging and form fitting. The jackets are meant to be a close fit! If you are between sizes or are skiing somewhere very cold and want to wear lots of layers, we suggest you go up a size. EMMEGI ski pants fit true to size. EMMEGI make ski wear that performs well on the piste and you should not need to bulk up with lots of layers unless skiing in a very cold location. 

SPORTALM KITZBUEHEL (pronounced Sport-ahlm Kitzboo-ell) make ski wear that is true to size. 

GOLDBERGH (pronounced Gold-berg) make ski wear that is true to size.

FUSALP (pronounced Foo-zalp) ski wear is very slightly small for size. 

We are always happy to help with sizing and styling advice though - just call or email and we will help!

I'VE TRIED TO PHONE YOU AND I CAN'T GET THROUGH?

Please leave us a voicemail with your phone number or send an email to lookgood@winternational.co.uk.

We get really busy in the ski season and sometimes our small customer service team are busy dealing with other queries on the phone.

We listen to all messages quickly and normally return calls within the hour, but always same day.

The same goes for emails - we answer them really quickly.

We know your query is important and we want to help you as soon as we can. We take time with each customer answering their questions fully and getting to know their likes and dislikes so that we can offer the best help we can.

HOW DO I RETURN AN ITEM?

Please contact us to obtain a returns management number within 7 days of receipt of your skiwear.

You then have a further 7 days to return the item/s but most return the items very quickly. We have a limited opportunity to sell ski wear and so our customers try to get the items back to us as quickly as they can.

We suggest you use a reputable courier service or Royal Mail Special Delivery to return your item/s to us. 

We recommend taking out insurance on your parcel.

Please see our returns pages for full instructions but please note, we won't accept items for a return if they have been worn or if you are outside of this returns period.

Refunds are paid using your original payment method.

HOW DO I EXCHANGE AN ITEM?

Please place a new order - it's the best and most efficient way to receive the replacement item.

We are so busy during the ski season that if you request an exchange on your returns form, we may sell out of the item before we receive back the original item.

Occasionally we are able to refund the standard shipping charge on the replacement item.

Please see our returns pages for full instructions and also please do read through our terms and conditions.

WHY IS THE FUR ON MY JACKET NOT EXACTLY THE SAME AS THE PHOTO?

Please remember that fur is a natural product and therefore colours may differ slightly from items in photographs and from garment to garment.

DO YOU HAVE CARE AND PROTECTION ADVICE FOR THE FUR ON MY SKI JACKET?

Fur is a natural product and so each piece is slightly different. Some of the fur we sell may have been colour treated and so we do not recommend wearing it in rain. Actually we do not recommend wearing your ski wear in rain either - ski wear is made for snow, not rain. 

Fur should be removed carefully before garments are laundered. Please undo each popper/snap/stud carefully and individually - not by ripping the fur hood/trim off like a plaster. 

Fur can be cleaned by specialist fur/leather companies but Winternational.co.uk takes no responsibility for any specialist cleaning services you may choose to purchase.

HOW DO I TAKE CARE OF MY SKI WEAR?

Your ski wear is valuable, you chose it because you love it! And so do we. We are proud to say that looked after well, most ski wear lasts for years. Staff here have Winternational.co.uk ski wear dating back to our first season 10 years ago and it is still going strong and looking beautiful.

So please follow the care advice in the garment. Most product descriptions on our website carry simple laundry/specialist cleaning instructions.

We suggest you don't wear your ski wear in the rain. Ski wear is made for snow and cold weather conditions. 

Specialist dry cleaners can offer great help and advice.

If laundering ski wear yourself, air carefully afterwards until fully dry. Please do not put your damp garment in a plastic garment bag. Mostly your ski wear is not suitable for tumble driers. Please check the care label.

We recommend hanging your ski jacket after laundering on a wide shouldered hanger. This allows the insulation and/or down to aerate again. 

Over time, you may wish to reproof your garment/s. Various reproofers exist and we have used several successfully. These provide excellent proofing to your garment and can extend the life of your garment too. Again please follow all instructions properly.

Winternational.co.uk takes no responsibility for reproofing/laundry/specialist cleaning instructions. Any laundering/specialist cleaning is done at your own risk.

WHAT SHOULD I DO IF I WANT SIZING OR STYLING ADVICE?

Please call us on 01235 760077 or send an email to lookgood@winternational.co.uk and we will happily assist you. Size information is included in the product description - this will always detail where an item is small or large for size. But our small knowledgeable customer service team would love to help you with your query. All staff will have had size and style training and we have excellent feedback on the quality of our suggestions.

WHAT SHOULD I DO IF I AM BUYING SKI WEAR AS A  CHRISTMAS PRESENT/GIFT?

If you are buying our wonderful ski wear as a gift and need styling/sizing advice please do contact us - our small customer service team are very knowledgeable and helpful.

If you are buying a gift in advance and need an extension on the returns policy, please advise in the comment section at checkout or give us a ring, or email us with your order number and we will see if we can offer you an extension. If we offer an extension this will be given in writing with easy to understand dates and instructions. 

CUSTOMS AND DUTY FOR ORDERS FROM OUTSIDE EUROPE?

As we are based in England, sometimes you may find that your skiwear incurs a customs and duty charge from your own government as your parcel enters your country. This is particularly true of when we ship the United States for example. 

Customs and duty charges are not always incurred.

There may be a slight delay to the delivery of your order. This is due to the time the parcel takes to clear customs. We will have provided all the necessary paperwork for your garment/s to clear customs but further information may be required. 

You may have to provide your social security number or tax ID to obtain your parcel - this is common place to ensure that your government does not overcharge or undercharge the customs duty. Please respond to any query from our courier relating to your delivery as quickly as possible to help expedite the clearance process.

RETURNING ITEMS FROM ORDERS OUTSIDE EUROPE?

If you need to return item/s from outside Europe, it is very important that you follow all our returns policies to ensure that neither you nor we incur customs charges and import duties.

Here's how...

1.Please obtain your returns management number from us within 7 days of receipt.

2.Mark on the outside of the parcel "RETURNED ITEMS - NO DUTY DUE"

3. Please ensure you choose a reputable courier company to return the items to us at the address on the returns form within 7 days of advising us of your intent to return. 

Please see our RETURNS page for full step-by-step advice.