Terms and Conditions

Seller

The seller of the goods displayed on this website is Winternational.co.uk of Chain Hill House, Chain Hill, Wantage, Oxfordshire OX12 8PB

Prices and Payment

All prices are in £ sterling and include taxes where relevant (VAT).

VAT may be deducted for customers in the Channel Islands only if both billing and shipping addresses are within the Channel Islands. 

We accept payment by most major credit and debit cards. 

All transactions are secure and encrypted, and we never store your credit card information. To learn more, please view our privacy policy.

Although we’re based in the UK, we work with service providers from other parts of the world, which means we sometimes store or transfer your data outside of the EEA. We make sure there is appropriate security to protect your data when it’s processed in these countries.

Payment is taken once we have established that we can fulfil your order, performed security checks, established stock availability and arranged despatch of your goods. We do not charge your credit or debit card until we have completed these checks.

By placing an order, you agree to these terms and conditions.

Delivery

We aim to deliver to all UK destinations within 3 working days from receipt of order.

We aim to deliver to all EU countries within 7 working days from receipt of order, but often this is much less and is typcially 2-4 working days.

We aim to deliver to RoW within 15 working days from receipt of order, but often this is much less and typically is 2-7 working days.

Shipping times outside of the UK are not guaranteed.

Certain exclusions apply to orders for outside of UK.

Typically, goods are despatched within 24 hours of order. Orders received over weekends and bank holiday periods are processed for despatch on the next working day.

A confirmation of despatch email and the parcel tracking number will be sent to you once the order has left our warehouse and is en-route to you.

Our delivery costs on the UK mainland are £5 for UK mainland delivery usually via Royal Mail Special Delivery. We offer a Next Day Express Service with delivery guaranteed for Mondays to Fridays for UK orders received before 2pm - this costs £10. We offer UK Saturday Guaranteed Delivery (before 1pm) for £15. Cut off time for this service is 3.30pm Friday. This is not always possible for UK Highlands and Islands. Our delivery cost for EU countries is £20/express £40. Our delivery cost for RoW is £30/express £50.

A signature is required upon delivery at the address to which we have been instructed to deliver.

All orders are fully tracked and insured.

Winternational.co.uk reserves the right to use alternative delivery methods at any time. Delivery is subject to the smooth running of the services of our delivery agents and cannot be held responsible for delays caused by fluctuations in the quality of delivery services, including industrial disputes/weather/terrorism/acts of God/breakdown of systems or  network access and delays caused by destination customs clearance processes.

We do not ship to hotels, PO Boxes, mail forwarding agencies or BFPO.

We cannot alter delivery address once orders are despatched.

Please input your delivery address carefully - Winternational.co.uk cannot be held responsible for errors arising from incorrect delivery address information and you will still be charged for delivery as well as redelivery.

Whilst the stock you see on our site is all in stock, occasionally we have stock discrepancies and therefore all items offered on our website are subject to availability.

To purchase any of the items on our Web Site, click the "Add to Shopping Bag" button shown on each product page.

When you place an order to purchase a product by clicking the button "Finalise Order" we will send you an e-mail confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched the product to you.

The contract will be filed. For security reasons your order’s financial data is not accessible via internet. We keep this data in confidence according to our privacy policy.

Although we’re based in the UK, we work with service providers from other parts of the world, which means we sometimes store or transfer your data outside of the EEA. We make sure there is appropriate security to protect your data when it’s processed in these countries.

Please contact Customer Services if you have any questions.

Customs and Duty - International orders (not EC)

Winternational.co.uk is not responsible for the payment of customs or duty or handling charges levied on international orders, nor the time that orders may be held in customs. Please check with local authorities for individual regulations if this of concern.

Winternational will not accept for return items for which the customer does not wish to pay import taxes/customs duty/VAT levied by local governments.

When ordering item/s from Winternational.co.uk, you agree to pay all customs duties/import taxes/local VAT which may be imposed by the local government.

If you refuse to accept delivery you will still be responsible for the purchase of the item/s, delivery charges as well as the import taxes/ custom/s duty/VAT. You can claim this back easily through the relevant channels if you return the item in perfect unworn condition. Customs duty varies from country to country and is not always levied however. You may still return the item to us following our full returns policy and we will refund you the item less postal charges. We reserve the right to hold any duties we are charged until such time as we are refunded by UK government Revenue and Customs. 

Handling and customs duty and taxes may apply to any delivery outside the EU. Any duties payable will be the sole responsibility of the customer and may need to be paid prior to delivery. Please see our terms and conditions for a full explanation. Cancellation and Refunds

You have the right to cancel your order within seven working days of placing your order (starting the day after delivery is received) and return the order for a full refund less postal charges. 

If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery and redelivery will not be refunded in this instance and the item must not be unpacked from the original box.

Special orders may not be returned at any time except for faulty items.

All goods must be returned in new, saleable and unworn condition with the tags still attached and hangers and all packaging enclosed. Please use the original packaging wherever possible.

It is your responsibility to give notice of your wish to cancel within this cancellation period in writing by email to lookgood@winternational.co.uk or by letter to the address below. This will be detailed in a returns form which will be placed in the box with your order. Please complete the returns form and repack it with your garment/s.

All return items must be back with Winternational.co.uk within seven days of your written cancellation. It is your responsibility to pay for the return of the goods, unless there is a fault.

Goods returned outside of this time will not be accepted for refund and re-delivery at your own cost must be arranged.

For returns, you are under duty to take reasonable care of the goods at your expense and we would recommend for your own protection that you use an insured delivery service as the goods remain your responsibility until checked over and signed for by Winternational staff.

For international returns, please follow all of the above instructions whilst also marking the outside of the box clearly with the following - RETURNED ITEMS - NO DUTY DUE.
If International Returns are not clearly marked as Returned Items - No Duty Due then Winternational.co.uk reserves the right to withhold the total due due from the refund until such time as UK Border Agency/Her Majesty's Revenue and Customs have refunded the sum. This can be several months.

For the return of a matching Pair (one or more garments sold together as specified in the product description as a matching "Pair") both garments must be returned for any refund to be processed. Matching Pair products may not be separated. We advise that any returns postage and/or duty is payable by the customer.

A free exchange service is not offered. Please place a new order to guarantee we have the item you require in stock.

Returns are only accepted from the country to which the order was delivered initially.

Please remember that fur is a natural product and therefore colours may differ from items in photographs.

Customer Service

Any complaints regarding the goods or services supplied should be made in writing to:

Winternational.co.uk Chain Hill House, Wantage, Oxfordshire, OX12 8PB or by email to lookgood@winternational.co.uk or for general Customer Service questions please call our customer enquiry line on +44 1235 760077.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.