To make a return

• Simply enter your email address, order number and the item/s you wish to return, then click the Start Return Request button.
• Please make sure your order is within our returns window. Let us know within 7 days of delivery that you’d like to return your item, and send it back to us within the following 7 days (14 days in total).
• Once your request is submitted, you’ll receive return instructions and your shipping label by email within a few hours.
• Print your returns form and shipping label or download your QR code (UK only)
• Drop your parcel with DHL Express/Royal Mail and make sure it is scanned correctly so it can be tracked back to us.

WINTERNATIONAL Return Policy

• Items must be unworn, in perfect condition, and returned with all original tags attached.
• As a small independent company, we’re unable to offer free returns, but we provide subsidised return options.
• UK returns are available for £5.
• Returns from the Channel Islands are £40, and all other International Returns are £60 (or the equivalent in your local currency).
• Return shipping costs are deducted from your refund.
• For returns from the USA, the order must be delivered and proof of payment of tariffs and duties must be provided before we can process a return and refund.
• Late returns are NOT accepted.
• Original shipping charges are non-refundable unless the item is proven to be faulty.
• All returns are fully tracked and insured for peace of mind.
• Once your return arrives, we will carefully inspect the item before processing your refund. Items showing signs of wear will be returned to the customer and a refund will not be issued.
• If we notice unusual patterns of returns, purchases or the use of products for content creation purposes, we may restrict or decline future orders.
• If you would like to exchange an item, please place a new order as soon as possible. Our products sell out quickly and we cannot always restock them.
• If you need more info or assistance, please check our FAQs or Terms & Conditions or email lookgood@winternational.co.uk .