NEED TO MAKE A RETURN?

Three ladies posing with skis

To make a return

  • Enter your email address, order number and item/s for return above and click the Start Return Request button.
  • You'll receive full instructions & shipping labels by email.
  • You'll need to print out a returns form and shipping labels.
  • You take the parcel to a DHL EXPRESS service point.

WINTERNATIONAL Return Policy

  • Let us know within 7 days of delivery you wish to make a return
  • Then you have a further 7 days to get the item back to us. 14 days in total.
  • Late returns are not accepted.
  • Items must be unworn, in perfect condition with tags intact & attached.
  • UK returns are charged at £5 - deducted from your refund.
  • International returns are charged at £30 - deducted from your refund.
  • All returns are fully insured and tracked.
  • Original shipping charge non-refundable unless there is a proven fault with the item.
  • Refunds processed once items have been inspected.
  • Need to exchange, get more info or assistance? Check out our FAQs or Terms & Conditions or contact us.