(+44) 1235 760077

ESTABLISHED IN 2006

Returns

We pride ourselves on excellent service and wonderful ski wear. However sometimes you just need to return something. Here's how...

Returns - UK and EU

1. Email us for a Returns Management Number and let us know which item/s you are returning within 7 days of receiving your order. You then have 7 further days to return the item/s.

2. We can arrange for our courier to collect the item or you can send the parcel back to us yourself.

3. If we are arranging the return for you our courier DPD will email you a returns address label. Please print this and attach it to the parcel.

3. The cost of this return (£10) will be deducted from your refund. 

4. Items must be in perfect, unworn, original condition and tags undamaged and attached and packed neatly in the original packaging. 

5. Please return to WINTERNATIONAL RETURNS, CHAIN HILL HOUSE, CHAIN HILL, WANTAGE, OXFORDSHIRE OX12 8PB UK (as per the returns form and shipping label DPD will send you.) 

6. If you don't want us to arrange collection, we recommend using a fully insured and tracked service as products remain your responsibility until checked over and signed for by Winternational staff.

7. Refunds are typically processed  through the original payment method on the same day item/s are received back.

8. Please see our terms and conditions for a full explanation of returns and exchange policies, but please note returns are only accepted from the country to which the order was delivered initially.

 

To return items from outside the EU

1. Email us for a Returns Management Number and let us know which item/s you are returning within 7 days of receiving your order. You then have a further 7 days to return the item/s to us.

2. Items must be in perfect, unworn, original condition and tags undamaged and attached and packed neatly in the original packaging. 

3. Please return to WINTERNATIONAL RETURNS, CHAIN HILL HOUSE, CHAIN HILL, WANTAGE, OXFORDSHIRE OX12 8PB UK - returns are at your own cost. 

4. We recommend using a fully insured and tracked service as products remain your responsibility until checked over and signed for by Winternational staff.

5. Please mark outside of parcel  "RETURNED ITEMS - NO DUTY DUE".  

6. Winternational reserves the right to withhold from refund the sum of customs/import duty paid out if the parcel has not been clearly marked as explained above and customs duty and import tax have been paid by Winternational.co.uk in order to receive the product/s back into stock.

7. Please do read our terms and conditions for a full explanation of our returns and exchange policies. 

8. Returns are only accepted from the country to which the order was delivered initially.

 

Exchanges

We do not offer a free exchange service - this is because we often sell out of items really quickly and cannot guarantee to have the item in stock by the time we receive your returned items and exchange request. Therefore the best way to ensure you get the item you want is to place a new order online or over the telephone please. 

 

Cancellations

If you have changed your mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery and redelivery will not be refunded in this instance.

 

Feedback

Please do see our feedback pages for firsthand experiences of our products and delivery services. We are very proud of our products and customer service and always strive to do our best.

 

May we help you?

Please contact Customer Services here or on 00441235760077 or at lookgood@winternational.co.uk if you have any questions. Our customer services team will be pleased to help you.