Returns

We pride ourselves on excellent service and wonderful ski wear. However sometimes you just need to return something. Here's how...

Returns

1. Email us to get a Returns Management Number and let us know which item/s you are returning within 7 days of receiving your order.

2. Fill out the returns form as fully as you can. We love your feedback!

3. Re pack your items for return (see below).

4. Affix return label (on the returns form) to outside of the package. Please note this is not a free returns label.

5. Return to Winternational via a suitable courier or Royal Mail within 7 days of receiving returns number.

To return item/s please inform us of your intent to make a return by email or by telephone within 7 days of receipt.

We will provide you with a RETURNS MANAGEMENT NUMBER. Please write this on the returns form. This will be in the box with your item/s along with a confirmation of order.

You then have 7 days to return the item/s to us. Item/s must be back with Winternational.co.uk within that 7 days for you to receive a full refund. Items received after that time will not be accepted for return or refund and redelivery at your own cost must be arranged.

Item/s must be in pristine and saleable condition only, with tags attached, intact and undamaged. Ideally place the item/s in the box they arrived in with all the accompanying packaging. Items must be packed carefully with zippers and poppers fastened please.

Please send back to the returns address: WINTERNATIONAL.CO.UK, RETURNS, CHAIN HILL HOUSE, CHAIN HILL, WANTAGE, OXFORDSHIRE OX12 8PB UK

For your own peace of mind we recommend that you use a fully insured and tracked service as products remain the responsibility of the client until checked over and signed for by Winternational staff.

Refunds are typically processed on the same day item/s are received back.

Please see our terms and conditions for a full explanation of returns and exchange policies. 

Returns are only accepted from the country to which the order was delivered initially.

Special orders may not be returned except for faults.

To return items from outside the EU

Please follow the above instructions and also ensure that you have clearly marked the outside of the box with the following "RETURNED ITEMS - NO DUTY DUE".  

Winternational.co.uk reserves the right to withhold from refund the sum of customs/import duty paid out if the parcel has not been clearly marked as explained above and customs duty and import tax have been paid by Winternational.co.uk in order to receive the product/s back into stock. Please do read our terms and conditions for a full explanation of our returns and exchange policies. 

Returns are only accepted from the country to which the order was delivered initially.

Exchanges

Sorry - we do not offer a free exchange service - this is because we often sell out of items really quickly and cannot guarantee to have the item in stock by the time we receive your returned items and exchange request. Therefore the quickest way is to place a new order online or over the telephone. 

 

Cancellations

If you have changed your mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery and redelivery will not be refunded in this instance.

Feedback

Please do see our feedback pages for firsthand experiences of our products and delivery services. We are very proud of our customer service and always strive to do our best.

 

May we help you?

Please contact Customer Services here or on  01235760077 or at lookgood@winternational.co.uk if you have any questions. Our small well trained customer services team will be pleased to assist you.