(+44) 1235 760077

SHIPPING WORLDWIDE SINCE 2006

Returns

We pride ourselves on excellent service and wonderful ski wear. However sometimes you just need to return something.

Please let us know within 7 days of receiving your order that you wish to make a return and then you have a further 7 days to return the item/s to us.

Here's how...

UK Returns 

We offer free returns if you let us know within 7 days of receiving your order.

OPTION 1 DROP OFF AT DHL SERVICE POINT

  1. Please let us know which items you are returning by email or telephone. 
  2. We email you a returns number and shipping labels for home printing.
  3. You repack the item/s in new, saleable, perfect condition with tags attached and give us feedback on the returns form.
  4. You stick the Transport label on the outside of box/mailing bag.
  5. You take parcel and Archive document to a DHL service point within 2 working days of receiving the shipping labels.
  6. Here is a list of DHL service points
  7. https://locator.dhl?ServicePointLocator/index.jsp
  8. We refund you for the item/s you ordered less the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staff

OPTION 2 DHL HOME/OFFICE COLLECTION

  1. Please let us know which items you are returning by email or phone.
  2. We email you a returns number and shipping labels for home printing.
  3. We arrange a suitable weekday date for DHL to collect - within a few days.
  4. You repack the item/s in new, saleable, perfect condition with tags attached and give us feedback on the returns form.
  5. You stick the Transport label on the outside of box/mailing bag.
  6. A responsible adult will need to be present to oversee the courier collection.
  7. You give parcel and Archive document to the DHL courier.
  8. We refund you for the item/s you ordered less the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staff

EU Returns 

This is not a free service but we can help you arrange this and we subsidise the returns shipping costs.

You must let us know within 7 days of receiving your order and then you have a further 7 days to return the item to us.

OPTION 1 DHL HOME/OFFICE COLLECTION

  1. Please let us know which item/s you are returning by email or phone.
  2. We tell you how much the shipping charge will be. 
  3. We email you a returns number and shipping labels for printing.
  4. We arrange a suitable weekday date for DHL to collect.
  5. You repack the item/s in new, saleable, perfect condition with tags attached.
  6. You attach the Transport Label (with three barcodes) on the outside of box/mailing bag.
  7. A responsible adult will need to be present to oversee the courier collection.
  8. You give parcel and Archive Document to the DHL courier.
  9. We refund you for the item/s you ordered less the returns shipping charge and less  the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staff

OPTION 2 - SELF RETURN

  1. Please let us know which item/s you are returning by email or phone.
  2. We email you a returns number.
  3. You repack the item/s in new, saleable, perfect condition with tags attached and give us feedback on the returns form.
  4. You return the parcel to WINTERNATIONAL RETURNS, CHAIN HILL HOUSE, CHAIN HILL, WANTAGE, OXFORDSHIRE OX12 8PB UK - returns are at your own cost.
  5. We recommend using a fully insured and tracked service as products remain your responsibility until checked over and signed for by Winternational staff. 
  6. We refund you for the item/s you ordered less the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staff

Returns - Non EU and Rest of the World

This is not a free service but we can help you arrange this and we subsidise the returns shipping costs.

You must let us know within 7 days of receiving the item that you wish to make a return and then you have a further 7 days to return the item/s to us. 

You must print two customs documents (which we will provide): one for the outside of the parcel and one copy for the courier. 

OPTION 1 DHL HOME/OFFICE COLLECTION

  1. Please let us know which item/s you are returning by email or phone.
  2. We tell you how much the shipping charge will be and you confirm. 
  3. We email you a returns number + shipping labels + customs documents for printing.
  4. We arrange a suitable weekday date for DHL to collect.
  5. You repack the item/s in new, saleable, perfect condition with tags attached.
  6. You stick the Transport Label + customs documents on the outside of box/mailing bag.
  7. A responsible adult will need to be present to oversee the courier collection.
  8. You give parcel and Archive Document to the DHL courier.
  9. We refund you for the item/s you ordered less the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staffWe refund you less the returns shipping charge once the items have been checked and signed for by Winternational staff.

OPTION 2 - SELF RETURN

  1. Please let us know which item/s you are returning by email or phone.
  2. We email you a returns number and customs documents.
  3. You repack the item/s in new, saleable, perfect condition with tags attached and give us feedback on the returns form.
  4. You put the customs documents on the outside of the parcel.
  5. You return the parcel to WINTERNATIONAL RETURNS, CHAIN HILL HOUSE, CHAIN HILL, WANTAGE, OXFORDSHIRE OX12 8PB UK - returns are at your own cost.
  6. We recommend using a fully insured and tracked service as products remain your responsibility until checked over and signed for by Winternational staff.
  7. Attach a copy of customs documentation on outside of parcel and give one other copy to the courier.
  8. Winternational reserves the right to withhold from refund the sum of customs/import duty paid out if the parcel has not been clearly marked as explained above and customs duty and import tax have been paid by Winternational.co.uk in order to receive the product/s back into stock.
  9. We refund you for the item/s you ordered less the delivery charge at the price you paid via your original payment method once the items have been checked and signed for by Winternational staff

Please read our terms and conditions for a full explanation of our returns policies. 

Returns are only accepted from the country to which the order was delivered initially.

We don't refund your original shipping charges unless the item/s have a a fault or we made an error in packing. 

Exchanges

We do not offer a free exchange service - this is because a) we are a small company and b) we often sell out of items really quickly and cannot guarantee to have the item in stock by the time we receive your returned items and exchange request.

Therefore the best way to ensure you get the item you want is to place a new order online or over the telephone please. 

Cancellations

If you have changed your mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery and redelivery will not be refunded in this instance. 

Feedback

Please do see our feedback pages for firsthand experiences of our products and delivery services. We are very proud of our products and customer service and always strive to do our best.

 

Still have questions?

Please contact Customer Services here or on +441235760077 or at lookgood@winternational.co.uk if you have any questions. Our customer services team will be pleased to help.