We want you to be happy with any purchase from us but if you need to make a return, please contact us within 7 days of receiving your item. You then have a further 7 days to return the item. So that's 14 days in total starting the day after delivery.
Please don't ask us to accept late returns.
Item/s must be in a brand new perfect state, unworn, all tags attached & undamaged & in original packaging. This will be checked upon receipt of return. Refunds will not be issued if items are used in any way other than trying on, are damaged or not in perfect condition.
TO MAKE A RETURN
- Email email@example.com to get your returns authorisation number within 7 days of receiving your order.
- Provide your order number & item/s to be returned.
- You have 14 days in total to return the item/s to us.
- Items must have been kept away from cooking fumes, grease, pets, pet smells & fur, smoke & fumes or anything that would render them unsaleable.
- Late returns will not be accepted.
- Refunds processed once items are received, checked over & signed for by Winternational staff.
UK RETURN OPTIONS
OPTION A SELF RETURN - most customers choose this option
- We email you a Returns Authorisation Number & a returns form.
- Write the Returns Authorisation Number plus feedback on the returns form.
- Return in original packaging to:
Winternational, The Annexe, Chequeres Cottage, Lambourn Road, Hunts Green, Newbury, Berkshire RG20 8BY
OPTION B DHL EXPRESS DROP OFF - cost £5 which is deducted from your refund
- We email you a Returns Authorisation Number & returns shipping labels for printing.
- Write the Returns Authorisation Number & feedback on the form.
- Pack item/s & form.
- Drop the parcel and Archive Document at a DHL EXPRESS location - listed here https://locator.dhl.com/servicepointlocator/index.jsp
INTERNATIONAL RETURN OPTIONS
International returns cost £30 including shipping, customs documents & insurance.
This is deducted from your refund once the item/s are received back & inspected. This charge is heavily subsidised by us.
International returns only from country to which item was originally delivered or within the UK.
DHL DROP OFF POINT
- We email you Returns Authorisation Number & Returns Label for printing.
- Write the Returns Authorisation Number & feedback on the returns form.
- Pack item/s & form in original packaging (ideally).
- Attach Transport Label of the parcel.
- Drop off the parcel at a DHL service point.
Sunscreen and Lip Balms
These items are non-returnable. This is to ensure that perfect standards of hygiene are maintained.
Please contact us urgently if you feel any item you have received has a fault. We may request photographs of the fault before a return is arranged.
Any item/s returned as faulty will be inspected by a manager.
Faulty items that can be repaired & are within 6 months of delivery will be repaired & returned to the customer.
Any item/s that are returned damaged as a result of wear & tear will not be considered as faulty & will be returned to the customer. Shipping charges may apply. (Examples of wear & tear or item/s that are returned soiled, marked or with any stains or perfume odours, scratches on belt or buckle, scratched protective padding on hem of ski pants, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
Want more info?
Returns only accepted from the country to which the order was delivered initially.
We don't refund original shipping charges unless the item/s have a proven fault or we made a proven error in packing.
Please read our terms and conditions for a full explanation of our returns policies.
We don't offer a free exchange service. We are so busy we may sell out before the return is received.
Please place a new order & return the unwanted item within our return period. Please see our FAQs.
If you have changed your mind & wish to cancel your order please contact Customer Services as soon as possible. If your goods have not already been dispatched we will cancel your order & process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery & redelivery will not be refunded in this instance.
Feedback & Questions
Please see our feedback pages for firsthand experiences of our products & delivery services.
We're very proud of our products & customer service & always try to do our best. Very occasionally we make a mistake so please let us know & we will do our best to put it right.
Please contact Customer Services here or send an email to firstname.lastname@example.org.