What is the Snowflake Loyalty Scheme?
It's our way of saying thank you! You’ll earn points for activities on our site, like referrals and purchases which get converted into discount codes. You'll receive discount codes by email to use on your purchases, so the more you collect the more you earn and the more you can save.
All you have to do to sign up to the Loyalty Programme is create an online account with Winternational.co.uk.
This is in addition to signing up for our occasional newsletters. Once you have an account, points will automatically accumulate.
If you already have an account with Winternational.co.uk you're already signed up. It's that simple.
Who can join?
Anyone with an account (not the newsletter sign up) is automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases, following us on social media and writing product reviews. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
Once you are signed in to your account, your point balance is shown on the top left hand side.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No way, go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved are points can be redeemed on rewards immediately.
Pending points are need to be verified before you can redeem them. This typically applies to purchases and referrals - it takes just over two weeks for points to be added after your most recent activity (purchase, referral, review etc).
Cancelled points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase. Or maybe you used some points to make a purchase.
I completed an activity but didn't earn points!
It takes just over two weeks for points to arrive in your account - this is so that we can correctly assign the right number of points and also that you pass the returns period on the items you have ordered.
Points are only accrued on item/s you keep, so if you return anything the points will not appear or will be deducted.
Can I use my points during checkout?
First redeem your points for a voucher which can then be applied during checkout.
How do I leave the programme?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please email firstname.lastname@example.org and we will do our best to help!